Troubleshooting

Check the common causes of domain, receiving, sending and sign-in problems.

My domain is still pending

Open the domain's DNS page, choose Check now, and expand any record that needs attention. Compare its name, type, value and priority with your DNS provider. Make sure the records were saved at the provider that actually manages your domain's DNS. Changes can take up to 48 hours.

I am not receiving mail

Check that your domain is verified and its MX records point to Emayler.
Confirm that the recipient address is an existing mailbox or alias.
Select the correct mailbox in the inbox and check Spam and All Mail.
Try a new test email from an outside account. Previously delivered messages remain at your old provider until you import them.

I cannot send

Check that your domain and From identity are verified and that sending is enabled in dashboard Settings. If approval is pending, contact support. Also check the recipient address, any upload errors and the message shown when sending fails.

An alias is not working

Confirm the alias spelling and its destination mailbox. Test from an outside account, then check the destination's Inbox and Spam. To send from the alias, it also needs a verified entry in Identities.

I cannot sign in

Use the same email and sign-in method you registered with. Use Forgot password if needed, and check Spam for reset or confirmation messages.

Ask for help

Email support@emayler.com with your domain, the affected address, the error message and the time the problem occurred. For delivery problems, include whether the message was incoming or outgoing. Never send your password or API key.